IT Systems & Services Manager

Ohio State University; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Ohio State University in Columbus seeks a Systems Manager - Not Sap to lead client services for College of Engineering. You will provide tier 1 and 2 IT computing support for faculty, staff, students and labs, resolve issues, and ensure SLAs.

The role involves researching problems, deploying images and software, creating accounts, training users, maintaining inventory, and ensuring policy compliance under ITIL practices.

Qualifications

• Experience providing tier 1 and 2 IT computing support.
• Familiar with imaging and software deployment.
• Ability to train users and document procedures.
• Knowledge of ITIL best practices.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students and labs.
• Research problems and resolve issues to meet SLAs.
• Deploy images and software applications.
• Create user accounts and manage devices and inventory.
• Develop documentation and provide training.
• Ensure compliance with university policies and reporting requirements.

Skills

IT support

ITIL

Troubleshooting

Image deployment

Inventory management

Tools

Imaging software

Asset management tools

Job description

Ohio State University in Columbus seeks a Systems Manager - Not Sap to lead client services for College of Engineering. You will provide tier 1 and 2 IT computing support for faculty, staff, students and labs, resolve issues, and ensure SLAs.

The role involves researching problems, deploying images and software, creating accounts, training users, maintaining inventory, and ensuring policy compliance under ITIL practices.