IT Systems & Service Delivery Manager

The Ohio State University; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

The Ohio State University is seeking a Systems Manager to oversee IT computing support for faculty, staff, students, researchers and labs in the College of Engineering. You will manage imaging, accounts, asset inventory and deployments while ensuring policy compliance and effective incident resolution.

This role partners with higher-tier technicians and contributes to training, documentation, and process improvements to meet SLAs and security requirements.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs.
• Lead in delivering immediate assistance and problem resolution while meeting SLAs and service goals.
• Research technical problems to identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments.
• Perform testing and installation of solutions.
• Partner with tier 2 and 3 technicians to resolve complex issues requiring escalation.
• Deploy images and software applications.
• Create accounts and help identify equipment needs.
• Provide training and computing device orientation to customers and write documentation.
• Manage and monitor computer assets to maintain departmental inventory.
• Assist in audit and inventory compilation.
• Ensure all University and College policies are followed; comply with reporting requirements.
• Adhere to ITIL best practice framework to maintain availability, security and performance of infrastructure services.

Job description

The Ohio State University is seeking a Systems Manager to oversee IT computing support for faculty, staff, students, researchers and labs in the College of Engineering. You will manage imaging, accounts, asset inventory and deployments while ensuring policy compliance and effective incident resolution.

This role partners with higher-tier technicians and contributes to training, documentation, and process improvements to meet SLAs and security requirements.