Systems Manager - Not Sap

The Ohio State University; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Ohio State University is seeking a Systems Manager to support the College of Engineering's computing environment. This role will provide Tier 1 and 2 IT support for faculty, staff, students, researchers and labs, troubleshoot complex issues, and coordinate with Tier 2/3 technicians to resolve problems.

It also involves deploying images and software, creating accounts, and maintaining asset inventories. Location is Smith Laboratory (0065) in Columbus, OH.

Qualifications

• Experience providing IT computing support (Tier 1 and 2).
• Familiarity with ITIL best practices and SLA management.

Responsibilities

• Provide Tier 1 and Tier 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering.
• Investigate technical problems, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments.
• Deploy images and software applications; create accounts and configure equipment; provide device orientation and documentation.
• Manage computer assets, inventory, and assist with audits and reporting; ensure policy compliance and security.

Job description

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Job Title: Systems Manager - Not Sap Department: Engineering | Engineering Technology Services

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Additional Information: Location: Smith Laboratory (0065) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.