Systems Manager - Not Sap

Ohio State University; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Ohio State University in Columbus seeks a Systems Manager - Not Sap to lead client services for College of Engineering. You will provide tier 1 and 2 IT computing support for faculty, staff, students and labs, resolve issues, and ensure SLAs.

The role involves researching problems, deploying images and software, creating accounts, training users, maintaining inventory, and ensuring policy compliance under ITIL practices.

Qualifications

• Experience providing tier 1 and 2 IT computing support.
• Familiar with imaging and software deployment.
• Ability to train users and document procedures.
• Knowledge of ITIL best practices.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students and labs.
• Research problems and resolve issues to meet SLAs.
• Deploy images and software applications.
• Create user accounts and manage devices and inventory.
• Develop documentation and provide training.
• Ensure compliance with university policies and reporting requirements.

Skills

IT support

ITIL

Troubleshooting

Image deployment

Inventory management

Tools

Imaging software

Asset management tools

Job description

Job Title

Systems Manager - Not Sap

Department

Engineering | Engineering Technology Services

Job Description

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Additional Information

Location

Smith Laboratory (0065)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.