Senior IT Service Management Architect (ITIL, CMDB, ITAM)

The Ohio State University; Columbus (OH); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Employer-contributed retirement plans

Health insurance including dental and vision

Paid vacation and sick leave

Public Service Loan Forgiveness program

Job summary

The Ohio State University is hiring an IT Process Engineer to enhance IT service management processes aligning them with ITIL standards. The role demands leadership in IT strategic initiatives and operational excellence.

Candidates should possess a degree in Computer Science and have four years of relevant IT experience. Benefits include various retirement plans, health insurance from day one, and generous leave policies.

Qualifications

• 4 years of experience providing Tier I–III IT support within operations.
• Strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Responsibilities

• Contribute to the strategic vision as a technical leader in IT service management.
• Lead medium- to large-scale strategic initiatives impacting IT service delivery.
• Act as a subject matter expert in IT service management strategies and methodologies.

Skills

IT infrastructure management

Change Management

Configuration Management

Problem Management

IT service management

Education

Degree in Computer Science or related field

Job description

The Ohio State University is hiring an IT Process Engineer to enhance IT service management processes aligning them with ITIL standards. The role demands leadership in IT strategic initiatives and operational excellence.

Candidates should possess a degree in Computer Science and have four years of relevant IT experience. Benefits include various retirement plans, health insurance from day one, and generous leave policies.