IT Systems & Infrastructure Technician - Reliable, Secure Tech

Class Act; Louisville, Northern (KY, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid volunteer time

Tuition reimbursement

Medical insurance

Dental & Vision Insurance

401(k) with employer match

Free parking

Monthly & annual incentives

Job summary

Class Act Federal Credit Union is seeking a Systems & Infrastructure Technician to support the day-to-day operation and security of our technology environment. You will provide hands-on IT support and contribute to reliable network and workstation operations across locations.

The role emphasizes patching, account management, MFA enforcement, and documentation to safeguard systems. A background in financial services is preferred and certifications are welcome.

Qualifications

• Three years of similar or related experience configuring, deploying, and supporting PCs, networks, and related devices.
• Experience in financial services is desired.
• Education: a high school education or equivalent; A+ certification preferred; Network+, Security+, Microsoft, or Azure certifications desirable.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for staff and resolve issues with laptops, desktops, mobile devices, printers, Wi‑Fi, VPN, and business applications.
• Patch and maintain systems and workstations; monitor server, network, and endpoint alerts; assist with backup and disaster recovery testing.
• Create and manage user accounts (Active Directory/Microsoft Entra ID), onboard/offboard users, and secure deactivations.

Skills

Tier 1/2 Support

Network & PC Support

Security awareness

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft Entra ID

VPN

Antivirus/EDR

Office 365

Job description

Class Act Federal Credit Union is seeking a Systems & Infrastructure Technician to support the day-to-day operation and security of our technology environment. You will provide hands-on IT support and contribute to reliable network and workstation operations across locations.

The role emphasizes patching, account management, MFA enforcement, and documentation to safeguard systems. A background in financial services is preferred and certifications are welcome.