Systems Support Technician I

Greenville Federal Credit Union, Inc.; Greenville (SC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Holiday pay

On-demand pay

Medical plan

Dental plan

401(k) match

Job summary

Greenville Federal Credit Union, Inc. is seeking a Systems Support Technician I to join the technology team. You will provide technical assistance for computer systems, software, and hardware, and you will respond to inquiries in person and by phone to deliver excellent member service.

You will also create user training manuals, train users, install and repair hardware/software, manage networks, and ensure high system performance after training in a hybrid work environment.

Qualifications

• Associate's degree or equivalent experience required.
• 1 year in IT field required.
• Working knowledge of Microsoft Servers and MS Exchange Servers.
• Familiarity with VMware.
• Experience with HP or Dell hardware; laptops, desktops, and printers.
• Experience with Microsoft Outlook and Active Directory; Windows 7/XP.
• Understanding of networking concepts and Windows Server administration.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to inquiries in person and over the phone; ensure users feel valued and supported.
• Create training manuals and train users to improve technical skills.
• Maintain optimal performance of computer systems and address email requests for help.
• Install, modify, and repair hardware and software; run diagnostic programs.
• Tackle LAN/WAN issues and install computer peripherals.
• Follow up with customers to ensure satisfaction and gather feedback.

Skills

IT support

Troubleshooting

Microsoft Server

MS Exchange

Active Directory

VMware

Hardware troubleshooting

Network concepts

Windows OS (7/XP)

Printer support

Outlook

Education

Associate degree or equivalent experience

Tools

VMware

Job description

Job Opening: Systems Support Technician I

Join Greenville Federal Credit Union as a Systems Support Technician and become an integral part of our tech team! This role offers the opportunity to work with cutting-edge technology while directly contributing to enhancing our member services. You will be engaged in troubleshooting complex systems and collaborating with talented professionals who share your passion for innovation. By applying your skills, you'll help us streamline processes and improve the overall experience for our valued members.

This position not only allows for personal growth but also gives you a chance to make a meaningful difference in the community. Don't miss your chance to kickstart your career in a supportive environment that values creativity and technical prowess!

DAY TO DAY AS A SYSTEMS SUPPORT TECHNICIAN

As a Systems Support Technician at Greenville Federal Credit Union, you will provide exceptional technical assistance and support for various computer systems, software, and hardware-related issues. Your role involves responding to inquiries both in person and over the phone, ensuring every customer feels valued and supported. You will create comprehensive training manuals and train users to enhance their technical skills.

Daily, you'll maintain optimal performance of computer systems, address email requests for help, and guide customers through the problem-solving process with patience and expertise. Your responsibilities include installing, modifying, and repairing hardware and software, as well as cleaning up and running diagnostic programs to resolve technical issues. You will tackle problems related to Local Area Networks (LAN) and Wide Area Networks (WAN), install computer peripherals, and follow up with customers to ensure satisfaction and gather feedback, ultimately ensuring a seamless technical experience for all users.

WHAT WE'RE LOOKING FOR IN A SYSTEMS SUPPORT TECHNICIAN

To excel as a Systems Support Technician at Greenville Federal Credit Union, candidates should possess a minimum of an associate's degree or a combination of relevant education and experience. A solid foundation of 1 year in the IT field is essential, alongside a working knowledge of Microsoft Servers and MS Exchange Servers. Familiarity with VMWare and overall IT department operations will set you apart. Proficiency in supporting HP or Dell hardware, as well as troubleshooting laptops, desktops, and printers, is crucial.

Experience with Microsoft Outlook, Active Directory for user setups and authentications, and Windows 7/XP support is required. Additionally, having a good understanding of network concepts and Windows Server administration will empower you to navigate challenges effectively. Excellent communication skills and a problem-solving mindset are necessary to provide superior service and ensure user satisfaction.

Note: Hybrid work-from-home arrangements may be made after initial training is successfully completed.

A LITTLE ABOUT US

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.