IT Support Technician – Windows & Endpoint Deployments

Witt/Kieffer; Tallahassee (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) / Roth

Paid Time Off

Job summary

Champions First Credit Union is seeking an IT Technician I to provide frontline technical support for Credit Union staff and maintain daily technology operations. You will cover end-user support, device provisioning, and basic account resets while documenting issues in established processes.

The role includes hands-on setup, asset tracking, and contributing to small IT projects. Travel and transportation are required, with a focus on reliable attendance and security compliance.

Qualifications

• Proven ability to provide end-user support for Windows workstations and standard business apps.
• Experience with password resets, account provisioning, and access requests.
• Ability to deploy and configure endpoint devices using standardized methods.
• Strong documentation and ticketing skills for tracking issues and resolutions.

Responsibilities

• Serve as the primary contact for IT support requests and resolve cases in the ticketing system.
• Provide end-user support for Windows workstations, printers, peripherals, and basic connectivity.
• Deploy and configure endpoint devices using Microsoft Autopilot and verify enrollment and baseline setup.
• Perform physical workstation setup and device moves, including cables and peripherals.
• Provision user accounts and perform password resets per procedures and security policies.
• Troubleshoot and remediate issues, escalating as needed with clear documentation.
• Support telephony endpoints and basic telephony troubleshooting, escalating system changes.
• Participate in IT projects and complete defined tasks on schedule.
• Triage troubleshooting for cameras and alarm connectivity and coordinate escalation.
• Maintain accurate IT asset inventory and assign changes.
• Create and maintain knowledge base articles and runbooks for consistency.
• Follow security and data handling policies and report incidents promptly.

Skills

End-user support

Windows

Documentation

Ticketing system

Telephony troubleshooting

Education

High school diploma

IT certification or coursework

Tools

Microsoft Autopilot

Active Directory/Entra ID

Job description

Champions First Credit Union is seeking an IT Technician I to provide frontline technical support for Credit Union staff and maintain daily technology operations. You will cover end-user support, device provisioning, and basic account resets while documenting issues in established processes.

The role includes hands-on setup, asset tracking, and contributing to small IT projects. Travel and transportation are required, with a focus on reliable attendance and security compliance.