IT Technician: Network & Help Desk Specialist

Trustco Bank; City of Schenectady (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

HSA contributions by employer

401(k) with employer match

PTO & 11 holidays

Training & development programs

Tuition reimbursement

Loan product discounts

Job summary

Trustco Bank is seeking an IT Technician to keep branch and corporate networks secure, connected, and productive. You will handle hardware upgrades, software rollouts, and ticket-based issue resolution to ensure seamless operations across locations.

The role emphasizes solving technical puzzles, maintaining cybersecurity, and supporting colleagues from the local office to the corporate center. Strong communication and organizational skills are essential.

Qualifications

• Associate’s degree in Information Sciences and Technology or equivalent education/experience.
• Strong verbal and written communication skills.
• Exceptional organizational abilities with multitasking proficiency under tight deadlines.
• Independent worker with effective teamwork skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.

Responsibilities

• The Connector: Monitor branch connectivity and deploy routers to keep our network pulse strong.
• The Problem Solver: Tackle the "Big Four" (Computer, Phone, Email, Printer) via our ticketing system, ensuring no glitch slows us down.
• The Builder: Assemble high-performance workstations for new team members and master the rollout of critical software.
• The Gatekeeper: Manage system access, reset passwords, and serve as the first line of defense by spotting and reporting cybersecurity threats.

Skills

Communication skills

Organizational skills

Independent worker

Teamwork

MS Office

English fluent

Transportation

Education

Associate’s degree in Information Sciences and Technology

Bachelor’s degree in Computer Science

Tools

Microsoft Office Suite

Job description

Trustco Bank is seeking an IT Technician to keep branch and corporate networks secure, connected, and productive. You will handle hardware upgrades, software rollouts, and ticket-based issue resolution to ensure seamless operations across locations.

The role emphasizes solving technical puzzles, maintaining cybersecurity, and supporting colleagues from the local office to the corporate center. Strong communication and organizational skills are essential.