Tech Systems Specialist: IT Support & Upgrades

Family Security Credit Union; Decatur (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Family Security Credit Union is seeking an IT Support Specialist to install, upgrade, and maintain computer hardware and software, coordinate with outsourced vendors, and assist the Information Systems Manager in researching and implementing new technologies to improve member access and staff efficiency.

The role provides general support to employees, maintains core data processing and third party components, helps operate and upgrade information system vendors' solutions, and ensures system

Qualifications

• Up to one year of related experience.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Familiar with computer networking.

Responsibilities

• Provides general support to all employees for information system issues.
• Maintains and upgrades the core data processing system and connected third party components (hardware/software).
• Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.
• Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.
• Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.
• Monitors helpdesk requests and responds accordingly.
• Generates reports from the information system.
• Maintains and administers the network.
• Backs up critical data files.
• Administers the core data processing system.
• Performs other related duties as assigned.

Skills

Microsoft Office

PC knowledge

Networking

Education

Four year degree in Computer Science or related field

Tools

None

Job description

Family Security Credit Union is seeking an IT Support Specialist to install, upgrade, and maintain computer hardware and software, coordinate with outsourced vendors, and assist the Information Systems Manager in researching and implementing new technologies to improve member access and staff efficiency.

The role provides general support to employees, maintains core data processing and third party components, helps operate and upgrade information system vendors' solutions, and ensures system