IT Systems Engineer I — Remote-First IT Troubleshooter

VC3, Inc.; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote-friendly workplace

401(k) plan

Learning & development

Paid time off

Job summary

VC3, Inc. in Atlanta, GA is seeking an IT Systems Engineer I to resolve complex technical issues, manage escalations, and support key business technologies. You will follow the VC3 Way and contribute to client success with timely solutions.

Responsibilities include troubleshooting across Office 365, AD, DNS, DHCP, VPN/Citrix, and virtualization platforms, with on-call rotations and occasional on-site work.

Qualifications

• 2+ years relevant technical experience OR 1 year as VC3 Service Technician I/II at VC3.
• 2+ years managing Windows Services, Microsoft 365, AD, GPOs, virus and security, TCP/IP, DHCP, DNS, Hyper-V and VMware.
• CompTIA Network+ and Microsoft 365/Azure certifications highly desired.

Responsibilities

• Receive and respond to escalated service requests and incidents in a timely manner.
• Troubleshoot across LOB applications, Office 365, networking, VPN/Citrix, wireless, and printers.
• Perform virus/malware remediation, phishing remediation, and password resets.
• Manage Active Directory and Group Policy, and maintain security posture.
• Maintain accurate timesheets and thorough troubleshooting notes; on-site as needed.
• Participate in on-call rotation and contribute to continual improvement.

Skills

Windows Server

Microsoft 365

Active Directory

GPOs

Virus & Security

TCP/IP

DHCP

DNS

Hyper-V

VMware

Windows Service

Azure / Microsoft 365

Tools

CompTIA Network+

Microsoft 365 or Azure certifications

Job description

VC3, Inc. in Atlanta, GA is seeking an IT Systems Engineer I to resolve complex technical issues, manage escalations, and support key business technologies. You will follow the VC3 Way and contribute to client success with timely solutions.

Responsibilities include troubleshooting across Office 365, AD, DNS, DHCP, VPN/Citrix, and virtualization platforms, with on-call rotations and occasional on-site work.