IT Systems Engineer I

Jobtailor; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

VC3 is hiring a Service Technician to respond to escalated service requests, troubleshoot Windows services and Active Directory, and manage Microsoft 365 environments. The role includes on-site support as needed and participation in an on-call rotation, following VC3 standards to ensure secure, reliable client service.

The ideal candidate has 2+ years of technical experience with Windows services, AD/GPOs, and virtualization (Hyper-V/VMware), plus strong problem-solving and customer

Qualifications

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
• 2+ years experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
• Certifications: CompTIA Network/A+, Microsoft 365 or Azure preferred
• Expertise with Active Directory and Group Policy Management
• Strong background with Microsoft 365 Partner Center/Entra ID
• Background checks including CJIS requirements post-employment
• CJIS compliance knowledge is a plus

Responsibilities

• Receive and respond to escalated service requests, incidents and change requests in a timely manner
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks including virus/malware removal, phishing email remediation, virtual server resource changes, and application password resets
• Identify recurring issues and initiate problem tickets
• Recommend improvements to supported hardware and software, with attention to clients’ security posture
• Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
• Provide occasional onsite presence at client sites as required
• Participate in the on-call rotation, one week every 3–4 months
• Follow the VC3 Way standards and processes to deliver predictable customer results
• Perform additional duties as required

Skills

Troubleshooting Windows Services

Active Directory Expertise

Microsoft 365 Administration

CompTIA Network/A+ Certification

TCP/IP Networking

DNS

DHCP

Group Policy Management

Virus/Malware Removal

Phishing Email Remediation

VMWare

Hyper-V

Citrix

RDS

Customer Communication

Education

CompTIA Network/A+

Microsoft 365 Certification

Azure Certification

Tools

Microsoft Office

VPN

RDS

Citrix

Networking Tools

Job description

• Receive and respond to escalated service requests, incidents and change requests in a timely manner
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks including virus/malware removal, phishing email remediation, virtual server resource changes, and application password resets
• Identify recurring issues and initiate problem tickets
• Recommend improvements to supported hardware and software, with attention to clients’ security posture
• Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
• Provide occasional onsite presence at client sites as required
• Participate in the on-call rotation, one week every 3–4 months
• Follow the VC3 Way standards and processes to deliver predictable customer results
• Perform additional duties as required

Requirements

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
• 2+ years experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
• CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
• Expertise with Active Directory and Group Policy Management
• Strong background working in Microsoft 365 Partner Center/Entra ID
• Applicant selected will be subject to criminal and department of motor vehicles background checks
• Must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Core Competencies

Demonstrates expertise in troubleshooting and managing Windows Services, Microsoft 365, and Active Directory, while ensuring adherence to security standards and effective client communication. Capable of performing technical administrative tasks and providing on-site support as needed.

Highest-signal resume keywords

• Windows Service Management
• Active Directory Expertise
• Microsoft 365 Administration
• CompTIA Network/A+ Certification
• TCP/IP Networking

Hard Skills

• Troubleshooting
• Virus/Malware Removal
• Phishing Email Remediation
• Virtual Server Management
• Group Policy Management
• DNS
• DHCP
• Hyper-V
• VMWare
• Client Communication

Soft Skills

• Problem-Solving
• Customer Service

Certifications & Qualifications

• CompTIA Network/A+
• Microsoft 365 Certification
• Azure Certification

Industry Keywords

• CJIS Compliance
• Service Requests
• Incident Management
• Change Requests
• Technical Support

Tools & Technologies

• Microsoft Office
• VPN
• RDS
• Citrix
• Networking Tools