End-User IT Systems & Security Specialist

Legends Global; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Global is seeking an IT Helpdesk and Systems Administrator to support end-user devices and secure IT operations across Windows, macOS, and Linux environments. You will manage user accounts, apply MFA, and administer Microsoft 365, AD, and Intune while ensuring policy compliance and software licensing.

The role requires a hands-on thinker with strong communication skills. You will troubleshoot tickets (tier-1/2), assist with venue systems like Momentus and ABI, and participate in security

Qualifications

• 2–4 years of progressive IT systems support or desktop engineering.
• Certifications: MD-102, MS-900/MS-102, CompTIA Security+ preferred.
• Associate or Bachelor’s degree in IT or related field preferred.

Responsibilities

• Provide tier-1 and tier-2 desktop, laptop, mobile device, peripheral, and application support to internal staff, clients, and facility partners in a timely and professional manner.
• Respond to, troubleshoot, and resolve service desk tickets within established SLA targets.
• Diagnose and resolve hardware, software, operating system (Windows/macOS/Linux), network connectivity, and Wi-Fi issues.
• Perform daily user account administration, access role management, and troubleshooting for venue management applications including Momentus (Ungerboeck) and ABI (Master Specs / Terminals).
• Support standard enterprise platforms including Microsoft 365, Teams, Microsoft Dynamics SL, Smartsheet, Adobe Creative Cloud, and ADP.
• Log, track, and follow up on escalated software tickets with third-party software vendors.
• Execute standardized onboarding and offboarding workflows across Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.
• Configure and deploy multi-factor authentication (MFA), Yubikeys, and passwordless authentication standards.
• Configure, deploy, and maintain corporate laptops, desktops, mobile devices, and specialized POS/event terminals using Microsoft Intune and GPO policies.
• Deploy, audit, and monitor endpoint security and RMM agents (e.g., SentinelOne, Cirrus, Darktrace, Datto).
• Enforce corporate endpoint naming conventions, asset inventory hygiene, and periodic device reconciliation.
• Assist in system hardening tasks, including VM access controls, GPO policy enforcement, and endpoint patch management.
• Provision, reassign, and troubleshoot cloud telephony lines and physical desktop phones using Cisco Webex Central.
• Maintain multifunction printer (MFP) fleet (Xerox/HP), manage PaperCut print management software, and troubleshoot configurations and service accounts.
• Maintain and troubleshoot specialized printing hardware, including HP DesignJet plotters and command station printers.
• Conduct 1-on-1 and group technical training for operational staff, foremen, and leads on mobile applications (e.g., Mobile Work Orders).
• Author, update, and maintain internal Knowledge Base Articles (KBAs), standard operating procedures (SOPs), and user self-help documentation.
• Coordinate IT asset tracking, hardware staging, and palletization for seasonal E-waste and C&D sustainability recycling initiatives.
• Support IT team projects, system deployments, and virtual meeting/event security controls as assigned.
• Work extended and/or irregular hours including nights, holidays, and weekends as dictated by event schedules.

Skills

IT support

Troubleshooting

Communication

Training others

Security basics

Education

Associate or Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Active Directory

Microsoft Intune

GPO

Azure AD

Cisco Webex Control Hub

Job description

Legends Global is seeking an IT Helpdesk and Systems Administrator to support end-user devices and secure IT operations across Windows, macOS, and Linux environments. You will manage user accounts, apply MFA, and administer Microsoft 365, AD, and Intune while ensuring policy compliance and software licensing.

The role requires a hands-on thinker with strong communication skills. You will troubleshoot tickets (tier-1/2), assist with venue systems like Momentus and ABI, and participate in security