IT Support Specialist

Indigo Beam Consulting; Dallas (TX); Hybrid; Full time

Benefits offered by this job

Hybrid work model

Job summary

A dynamic consulting firm located in Dallas, Texas is seeking an IT Support Specialist. This role involves providing operational and technical support, installing and configuring systems, and resolving issues. The ideal candidate will have an associate degree or equivalent experience, proficiency in Microsoft Office, and strong communication skills. This hybrid position offers opportunities for growth while maintaining system integrity. Applicants should be team-oriented and capable of prioritizing responsibilities effectively.

Qualifications

• Must have an associate degree or equivalent experience.
• Must be computer and office technology literate.
• Must be proficient with Microsoft Office applications.

Responsibilities

• Install and upgrade software applications.
• Diagnose and solve hardware/software faults.
• Develop and deliver end-user training.
• Provide LAN, VPN, and Microsoft systems support.
• Maintain inventory of hardware and software.

Skills

Proficiency with Microsoft Outlook

Proficiency with Microsoft Word

Proficiency with Microsoft Excel

Organizational skills

Communication skills

Teamwork

Education

Associate degree in a relevant area

1-year certificate from college or technical school

5+ years related experience

Job description

The IT Support Specialist will provide operational and technical support to computer users by focusing on installation and configuration of computers, printers, and peripheral equipment, assisting with support and troubleshooting for computers and networks, providing training and user support and resolving issues to ensure system/data integrity is maintained.

Job Responsibilities

1. Maintain software on computer systems by installing and upgrading software applications and diagnosing and solving hardware and software faults.
2. Perform analysis by analyzing, designing, developing, testing and implementing PC, laptop, workstation, network and operating systems setups and environments, diagnosing and solving hardware and software faults, and analyzing system log files to spot trends and underlying issues.
3. Transfer knowledge to internal customers by developing and delivering end‑user training.
4. Provide technical support and partnership to the organization by supporting LAN, VPN and technical support for Microsoft operating systems, Microsoft Office, ERP systems, financial reporting and analysis, budgeting, document management, expense management, CAD software and backup software as necessary.
5. Provide network and server support by providing new servers and modifying existing network equipment and servers to match company needs in the timeframe established. Quickly diagnosing network/server problems and suggesting and implementing solutions. Maintaining user information on servers, to include but not limited to: logins and passwords, email accounts, system and internet access, other data access and security.
6. Maintain inventory by tracking hardware, software media, software licenses, software maintenance contracts and purchase orders, working to establish and maintain computer room, storage and server software documentation.
7. Prioritize IT support needs by reviewing and analyzing Help Desk/Support metrics to quickly identify and prioritize IT support needs and analyzing system log files to spot trends and underlying issues.
8. Maintain professional knowledge by attending educational seminars, conferences, workshops and meetings when required.
9. Contribute to team effort by accomplishing all necessary tasks and elements of the specific job function and further supporting all other company personnel and departments whenever necessary.

Requirements

• Must have an associate degree in a relevant area; or one (1) year certificate from college or technical school; or over five years related experience and/or training; or equivalent combination of education and experience.
• Must be computer and office technology literate.
• Must be proficient with Microsoft Outlook, Word and Excel.
• Must have good organizational skills and be able to prioritize responsibilities.
• Must be able to communicate well with co‑workers, senior staff members and all internal customers as well as external customers, suppliers and sales representatives.
• Must be able to work as an integral member in a team environment. Experience working in both an office and supporting manufacturing shop floor computers and IT infrastructure is ideal.
• Must maintain regular attendance.

Benefits

This is a hybrid position.