IT Specialist

ASM Global-AEG Management HCC LLC.; United States; On-site; USD 4,305,000 - 4,636,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global seeks an IT Support Specialist to deliver user support across desktops, laptops, printers, networking, mobile devices, and AV equipment at the Hawai‘i Convention Center. You will assist with deployments, asset tracking, and event IT needs, ensuring reliable operations for internal teams and clients.

The role requires a 3–5 year track record in IT support, an associate degree in IT, and Microsoft 365 proficiency.

Qualifications

• Associate degree in Information Technology or related field.
• Minimum 3–5 years of progressive IT support, help desk, or network support experience.
• Troubleshoot desktops, laptops, printers, mobile devices, networking, and common apps.
• Experience with TCP/IP, VLANs, wireless networking.
• Microsoft Office 365 proficiency; Type 45 wpm; 10-key by touch.
• CompTIA A+, Network+, or ITIL knowledge/certification preferred.

Responsibilities

• Provide user technical support and training for IT hardware and software used across Hawaii offices.
• Manage accounts in web-based management tools, help desk, and asset management.
• Assist IT with deployments, projects, and initiatives.
• Coordinate with Event Managers for IT requirements and deployments.
• Configure and install phones and IT equipment per client orders.
• Research new technologies and assess hardware/software needs.

Skills

IT support

Help desk

Networking

Microsoft 365

Documentation

Education

Associate degree in Information Technology

Tools

CompTIA A+

Network+

ITIL

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides user technical support and training for Desktop, Laptop, Server, Printer, Phone, Voicemail, Smartphone, Radio, Digital Signage, A/V, Point-of-Sales, Networking, and any IT hardware and software used by HCC Hawaii offices, regional offices and shared tenant services. Manages and administers accounts in a web-based management tool, Digital Signage, help desk and asset management. Assist Corporate IT with deployments, projects, and initiatives. Assist in organizing, maintaining, and physical counting of building items and technology hardware. Assists with the Business Center office and functions which includes responding to customer inquiries regarding hours, shipping services, printing services, and equipment rentals. Coordinates with other departments on Business Center functions related to an event. Coordinate and recommend with Event Managers and event client for all Event Telecom and IT requirements and deployment. Complete event orders by configuring and installing phones or other IT related equipment based on client orders. Researches on new technologies and processes. Evaluate technical requirements for hardware/software to ensure efficient and leading edge opportunities.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate degree in Information Technology, Computer Science, Information Systems, Network Administration, or a related field; or an equivalent combination of education, technical training, certifications, and relevant experience. Minimum 3–5 years of progressively responsible IT support, systems support, help desk, network support, or related technical experience. Comprehensive knowledge and demonstrated experience troubleshooting desktops, laptops, printers, peripheral devices, mobile devices, telecommunications equipment, networking, and common business applications. Working knowledge of Internet technologies, servers, and network troubleshooting (TCP/IP, VLANs, wireless). Experience installing, configuring, maintaining, and tracking IT equipment and technology assets. CompTIA A+, Network+, or ITIL knowledge and certification preferred. Proficient with Microsoft Office 365; Type 45 wpm; 10 key by touch. Must demonstrate intermediate level knowledge of Word, Excel, PowerPoint and Outlook.

SKILLS AND ABILITIES

Strong customer service and communication skills with the ability to explain technical issues to non-technical users. Ability to prioritize and troubleshoot multiple technical issues in a fast-paced, customer-facing environment. Collaborative, proactive, detail-oriented, and comfortable with multitasking and problem solving in a fast-paced working environment. Excellent interpersonal skills who can build strong working relationships with an ability to interface with varied levels of management, peers, and partners across varying teams. Must be able to sit, stand, walk, or combine all three for up to 8 to 10 hours a day. Must be able to lift/carry 30 pounds, and occasionally up to 50 pounds. Must be able to work varied shifts, weekdays, weekends, holidays and additional hours as venue schedule requires. Must maintain the highest degree of confidentiality and professional discretion at all times. Must demonstrate a high level of performance in communication at all times. This includes verbal, written, inter-departmental and outside of the department to all levels of employees as well as any person outside of the department and/or organization. Must effectively adapt to a changing environment and department needs. Must perform all duties with integrity and ensure all company and department policies are adhered to. Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community to provide exceptional customer service while demonstrating behaviors that reflect the Hawai‘i Convention Center’s vision, mission statement and values.

COMPENSATION

Hourly range is $31.25 - $33.65 dependent on experience, and a generous benefits package that includes

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

WORKING CONDITIONS

Location: On Site Hawai‘i Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

LEGENDS Global equal opportunity

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

OUR WORK EXPERIENCE AND CULTURE

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.