IT Systems & Desktop Support Specialist

TKO StaffPros, LLC; Saltillo (MS); On-site; USD 30,000 - 41,000; Full time

Job summary

TKO StaffPros, LLC in Tupelo, MS is seeking an IT Systems & Support Specialist to provide hands-on technical support in a manufacturing environment. You will troubleshoot hardware, software, OS, and network issues, and support IT systems, infrastructure, and end users.

The ideal candidate has Tier 2/3 support experience, strong Windows-based skills, Active Directory, and basic networking. You will work independently and with IT teams to ensure reliable operations and secure IT practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field, or at least four years of equivalent IT experience.
• Associate degree in Computer Science, Information Systems, Computer Engineering, or related field, plus at least six years of relevant IT experience.
• Substantial Tier 2 or Tier 3 IT support experience, with the ability to troubleshoot and resolve complex technical issues.
• Strong problem-solving, analytical, and troubleshooting skills.
• Hands-on experience with Windows operating systems and Microsoft technologies.
• Working knowledge of Active Directory, user and computer account management, and basic networking concepts.
• Excellent communication, customer service, and interpersonal skills.
• Ability to prioritize tasks, manage competing requests, and work effectively in a fast-paced environment.
• Ability to work independently while collaborating with IT teams.
• Relevant industry certifications, such as CompTIA A+, Network+, Server+, Security+, MCSA, or MCSE, are preferred.

Responsibilities

• Provide hands-on technical support to employees through service tickets, phone, email, and in-person requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues.
• Set up, configure, image, deploy, and maintain desktops, laptops, tablets, printers, phones, and other IT equipment.
• Install, configure, and support Microsoft Office and other business-critical applications.
• Create, manage, and maintain user and computer accounts in Active Directory.
• Assist with VPN access, mobile device support, conference room technology, and video conferencing systems.
• Collaborate with network and systems teams on equipment installations, maintenance, testing, and on-site infrastructure projects.
• Perform basic network troubleshooting, including DNS, DHCP, VLANs, and general connectivity issues.
• Help maintain server rooms, IT equipment, technology inventory, and related documentation.
• Support employee onboarding and offboarding by coordinating account provisioning, equipment deployment, and access removal.
• Maintain accurate technical documentation and adhere to company IT policies, security standards, and established procedures.
• Identify recurring technical issues, recommend process or technology improvements, and stay current with relevant IT practices and technologies.

Skills

Tier 2/3 IT support

Windows OS

Active Directory

Networking basics

VPN support

Microsoft Office

Education

Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field

Associate degree in Computer Science, Information Systems, Computer Engineering, or related field plus 6 years relevant IT experience

Tools

AD/Directory tools

Job description

TKO StaffPros, LLC in Tupelo, MS is seeking an IT Systems & Support Specialist to provide hands-on technical support in a manufacturing environment. You will troubleshoot hardware, software, OS, and network issues, and support IT systems, infrastructure, and end users.

The ideal candidate has Tier 2/3 support experience, strong Windows-based skills, Active Directory, and basic networking. You will work independently and with IT teams to ensure reliable operations and secure IT practices.