Technical Support Specialist — Keep Critical Systems Running

Canopy Children's Solutions; Jackson (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

403b Retirement Plan with Match

Medical, Dental, Vision Insurance

PTO/Vacation

Employee Wellness Program and Counseling Services

Job summary

Canopy Children's Solutions in Jackson, Mississippi is seeking a Technical Support Specialist to provide technical support for desktop and laptop computers. The ideal candidate will have an associate’s degree in Computer Science or equivalent, along with at least 2 years of IT support experience.

Responsibilities include managing IT systems, providing user support, and ensuring interconnectivity of desktop computers with various systems. Strong communication skills, as well as experience in PC maintenance and network management, are essential for this role.

Qualifications

• At least 2 years of IT support experience required.
• Must have experience with current Windows operating systems.
• Experience should include internet and email support.

Responsibilities

• Provide technical support to end users via IT support systems.
• Track, prioritize, and document requests using IT support request system.
• Manage day-to-day operations of IT systems including computers and networks.

Skills

PC maintenance and repair

Software installation & maintenance

Network (LAN, WAN & VPN) installation and maintenance

Excellent communication skills

Education

Associate’s degree in Computer Science or equivalent trade school certification

Tools

Microsoft Server 2008 and above

Active Directory

Job description

Canopy Children's Solutions in Jackson, Mississippi is seeking a Technical Support Specialist to provide technical support for desktop and laptop computers. The ideal candidate will have an associate’s degree in Computer Science or equivalent, along with at least 2 years of IT support experience.

Responsibilities include managing IT systems, providing user support, and ensuring interconnectivity of desktop computers with various systems. Strong communication skills, as well as experience in PC maintenance and network management, are essential for this role.