Onsite IT Support Specialist I - End-User Solutions

Leggett & Platt; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Leggett & Platt in Tupelo, MS is hiring an IT Support Specialist I to provide reliable break‑fix support for hardware and software, partnering with corporate IT teams to serve internal customers.

You will be the local point of contact for end users, resolve issues, train users, log interactions, and escalate when needed. This role requires a bachelor’s degree or equivalent, 2–5 years in IT support, strong English, and willingness to travel between regional facilities to keep systems running.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• 2–5 years in IT support roles.
• Ability to diagnose and resolve issues.
• Experience with IT hardware, software, networks.
• Proficiency in English.
• Customer-oriented with strong communication.
• Able to lift up to 45 lbs.

Responsibilities

• Serve as local contact for end users seeking assistance.
• Respond to requests via IT Service Desk per SLA.
• Provide end-user training and document procedures.
• Escalate unresolved issues to senior staff.
• Log service interactions and resolutions.
• Stay current with system changes and updates.
• Travel between area facilities within the region.

Skills

IT support

Customer service

Communication

Problem solving

English proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Endpoint Central

ServiceNow

Job description

Leggett & Platt in Tupelo, MS is hiring an IT Support Specialist I to provide reliable break‑fix support for hardware and software, partnering with corporate IT teams to serve internal customers.

You will be the local point of contact for end users, resolve issues, train users, log interactions, and escalate when needed. This role requires a bachelor’s degree or equivalent, 2–5 years in IT support, strong English, and willingness to travel between regional facilities to keep systems running.