IT Systems Analyst I — Desktop & Cloud Support

Datalab USA; Germantown (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

A technology consultancy located in Germantown, MD is seeking an IT Support Specialist to assist with Windows 11 systems and provide technical support for users. Applicants should have 1-3 years of experience in IT support, strong problem-solving skills, and proficiency in Microsoft Office 365. The position offers a competitive salary of $65,000 - $75,000 annually, along with comprehensive benefits including health plans and a 401(k) retirement savings plan.

Qualifications

• 1–3 years of experience in IT support or systems administration.
• Technical proficiency in Windows 11, networking fundamentals, and troubleshooting.
• CompTIA Security+ certification or in progress.

Responsibilities

• Support Windows 11 laptops/desktops and VOIP systems.
• Troubleshoot applications and provide user support.
• Conduct remote support sessions and perform deployment/patching.

Skills

Problem-solving

Troubleshooting

Customer service

Team collaboration

Education

CompTIA Security+ certification

Tools

Active Directory

Microsoft Office 365

JIRA

Windows 11/Server

Remote support tools

Job description

A technology consultancy located in Germantown, MD is seeking an IT Support Specialist to assist with Windows 11 systems and provide technical support for users. Applicants should have 1-3 years of experience in IT support, strong problem-solving skills, and proficiency in Microsoft Office 365. The position offers a competitive salary of $65,000 - $75,000 annually, along with comprehensive benefits including health plans and a 401(k) retirement savings plan.