Systems Analyst I - Hybrid IT Support & Administration

DataLab USA; Westminster (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision Plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

DataLab USA™ is seeking an IT support specialist to maintain Windows 11/Server environments, manage assets, and provide end-user assistance from Westminster, CO. The role involves on-site work with after-hours on-call rotation and a focus on practical, documented procedures.

You will troubleshoot OS and application issues, conduct remote sessions, and collaborate across teams while growing cloud familiarity with Azure, AWS, and Microsoft 365. Local candidates preferred.

Qualifications

• 1-3 years of experience in IT support, desktop management, or systems administration.
• Proficient in Windows 11/Server administration, Microsoft Office 365, and networking fundamentals.
• Familiarity with Windows, Red Hat Linux and macOS operating systems, networking, and virtualization.
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals.
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS.
• Scripting (PowerShell, Python, Bash) is a plus.
• CompTIA Security+ certification or in progress.

Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems.
• Troubleshoot applications and operating systems while providing technical user support.
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching.
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems.
• Document technical procedures and solutions clearly and communicate effectively with team members and end users.
• Participate in after-hours on-call rotation and research and resolve technical problems independently.
• Maintain documented processes within audited environments.

Skills

Windows administration

Office 365

Networking basics

AD & MDM

Cloud platforms

PowerShell

Customer service

Remote support

Scripting

Audited environments

Tools

Intune

LogMeIn

JIRA

Job description

DataLab USA™ is seeking an IT support specialist to maintain Windows 11/Server environments, manage assets, and provide end-user assistance from Westminster, CO. The role involves on-site work with after-hours on-call rotation and a focus on practical, documented procedures.

You will troubleshoot OS and application issues, conduct remote sessions, and collaborate across teams while growing cloud familiarity with Azure, AWS, and Microsoft 365. Local candidates preferred.