Desk-side IT Support: Win11 & Office 365, Onsite MN

The Ash Group; Minneapolis (MN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision benefits

4% matched 401(k) plan after six months

Mileage reimbursement for travel

Job summary

A leading utility service provider is seeking a Help Desk Specialist in Minneapolis. This role requires 5–7 years of deskside support experience, focusing on Windows 11 and Office 365. Responsibilities include troubleshooting incidents and full hardware lifecycle support. The position offers competitive pay and benefits, with a 12-month contract expected to enhance IT operations in the organization.

Qualifications

• 5–7 years of experience in an in-person, deskside support role.
• Proficiency in supporting Windows 11 and Office 365.
• Experience in hardware and software installation/configuration.
• Valid Driver’s License and dependable transportation.

Responsibilities

• Provide Level 2 deskside support for internal employees.
• Execute full hardware lifecycle support including imaging machines.
• Troubleshoot complex hardware/software incidents in Windows 11 and Office 365 environments.

Skills

Level 2 deskside support

Windows 11 troubleshooting

Office 365 support

Strong communication skills

Tools

ServiceNow

Job description

A leading utility service provider is seeking a Help Desk Specialist in Minneapolis. This role requires 5–7 years of deskside support experience, focusing on Windows 11 and Office 365. Responsibilities include troubleshooting incidents and full hardware lifecycle support. The position offers competitive pay and benefits, with a 12-month contract expected to enhance IT operations in the organization.