Desktop Support Specialist

London Approach; Wilmington (DE); On-site; USD 60,000; Full time

Job summary

A technology support company is seeking a Desktop Technical Support Specialist in Wilmington, Delaware. The role involves providing technical support for desktops and laptops, managing hardware and software issues, and supporting Microsoft 365 applications. The ideal candidate will have 2-5 years of IT support experience, strong knowledge of Windows and networking, and excellent communication skills. This full-time position offers a base salary of $60,000 plus benefits.

Qualifications

• 2–5 years of experience in Desktop Support, IT Support, or Help Desk roles.
• Strong working knowledge of Windows 10/11 and Microsoft 365.
• Hands-on experience supporting end users in an onsite environment.

Responsibilities

• Provide in-person and remote technical support for Windows-based desktops and laptops.
• Troubleshoot hardware, software, and peripheral issues.
• Support Microsoft 365 applications including Outlook and Teams.

Skills

Windows 10/11

Microsoft 365 / Office 365

Active Directory

Basic networking concepts

Excellent communication

Customer service skills

Job description

Compensation: $60,000 base salary + benefits

Employment Type: Full-Time, Permanent

We are seeking a Desktop Technical Support Specialist to provide hands-on IT support across a wide range of systems, devices, and applications. This role is ideal for a well-rounded IT support professional who enjoys being the go-to person for troubleshooting, user support, and day-to-day technology needs.

The right candidate is comfortable supporting end users in person, managing hardware and software issues, and working across desktop, network, and basic systems administration tasks.

Key Responsibilities

End-User & Desktop Support

• Provide in-person and remote technical support for Windows-based desktops and laptops.
• Troubleshoot hardware, software, and peripheral issues (printers, scanners, monitors, mobile devices).
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Resolve issues related to VPN, Wi-Fi, and basic network connectivity.

Systems & Account Administration

• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Assist with password resets, group permissions, and access provisioning.
• Support endpoint security tools, antivirus, and patching processes.
• Assist with onboarding and offboarding of employees, including equipment setup and access provisioning.

Hardware & Asset Management

• Image, deploy, and maintain desktops, laptops, and mobile devices.
• Track IT assets and inventory.
• Coordinate hardware repairs and replacements as needed.

IT Operations & Collaboration

• Escalate complex issues to senior IT or vendors when appropriate.
• Document issues, solutions, and procedures in the ticketing system.
• Assist with basic server, backup, or network support tasks as exposure allows.
• Participate in IT projects such as upgrades, migrations, or office moves.

Required Qualifications

• 2–5 years of experience in Desktop Support, IT Support, or Help Desk roles.
• Strong working knowledge of:
• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Hands-on experience supporting end users in an onsite environment.
• Excellent communication and customer service skills.

Preferred Qualifications

• Exposure to:
• Microsoft Intune or other endpoint management tools
• Basic server or virtualization environments
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting small to mid-sized organizations.