IT Systems Analyst II - M365, Intune & AD Expert

Datalab USA; Germantown (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

A leading tech support company located in Germantown, MD is seeking an IT Support professional to provide Tier 1 and Tier 2 support across Microsoft 365. The role includes administering Microsoft 365 environments, managing devices with Intune, and troubleshooting Active Directory issues. Candidates should have 3-5 years of experience in IT support, strong Microsoft 365 and AD skills, as well as knowledge of troubleshooting methods. The position offers a competitive salary and benefits including health plans and a 401(k).

Qualifications

• 3–5 years of experience in a System Support, Desktop Support, or IT Operations role.
• Solid working knowledge of Active Directory and identity troubleshooting.
• Strong hands-on experience with Microsoft 365 and Exchange Online.

Responsibilities

• Provide Tier 1 & 2 support for end-user and system issues across Microsoft 365.
• Administer and support Microsoft 365, including Exchange Online and SharePoint.
• Manage devices using Microsoft Intune, including policies and application deployment.

Skills

System Support experience

Desktop Support experience

IT Operations experience

Microsoft 365 expertise

Exchange Online experience

Device management with Intune

Active Directory knowledge

Linux systems knowledge

SQL/Python for reporting

PowerShell scripting

ITIL concepts understanding

Strong troubleshooting skills

Documentation skills

Customer service skills

Education

Relevant certifications (Microsoft, ITIL, Agile)

Job description

A leading tech support company located in Germantown, MD is seeking an IT Support professional to provide Tier 1 and Tier 2 support across Microsoft 365. The role includes administering Microsoft 365 environments, managing devices with Intune, and troubleshooting Active Directory issues. Candidates should have 3-5 years of experience in IT support, strong Microsoft 365 and AD skills, as well as knowledge of troubleshooting methods. The position offers a competitive salary and benefits including health plans and a 401(k).