IT Support Technician: Windows & macOS Expert

Sylvania; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Sylvania is seeking a dedicated IT Support Technician to join our team in Harrisburg, PA. The ideal candidate will provide frontline and advanced technical support for staff, ensuring all IT systems and devices operate reliably and securely.

Responsibilities include deploying and maintaining hardware and software, troubleshooting network and desktop issues, and supporting the District’s IT environment. Strong communication and teamwork are essential.

Qualifications

• Associate's degree in computer related field or 2 years' experience with PC/Network support.
• Proven experience in a technical support role, preferably within a corporate environment.
• Strong knowledge of Windows and macOS operating systems, as well as common software applications.
• Excellent problem-solving skills and the ability to troubleshoot hardware and software issues effectively
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) are a plus. If not, must be able to become certifeied within 1 year
• Valid drivers' license required

Responsibilities

• Install, configure, maintain, and troubleshoot computers, printers, network devices, telephony, and AV equipment.
• Provide level 1–3 technical support through the Service Desk.
• Install and configure software and hardware; cabling and OS deployment.
• Diagnose and repair hardware/software problems; coordinate with contractors as needed.
• Assist Network Services Division with troubleshooting and project support.
• Coordinate procurement of computer materials through the District warehouse.
• Maintain a service desk trouble log and IT hardware inventory.
• Collaborate with Technology Department staff to resolve technology issues.
• Back up other IT roles as needed; stay current with tech developments.

Skills

Problem solving

Communication skills

Troubleshooting

Teamwork

Independent worker

Continued learning

Education

Associate degree or 2 years experience

Tools

Windows OS

macOS

Service Desk tools

Job description

Sylvania is seeking a dedicated IT Support Technician to join our team in Harrisburg, PA. The ideal candidate will provide frontline and advanced technical support for staff, ensuring all IT systems and devices operate reliably and securely.

Responsibilities include deploying and maintaining hardware and software, troubleshooting network and desktop issues, and supporting the District’s IT environment. Strong communication and teamwork are essential.