On-Site Field Tech Support Specialist II

Sylvania; Logan, Northern (UT, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sylvania is seeking an on-site Technology Support Specialist II to provide field-based support for district staff. You will diagnose and resolve hardware and software issues, guide users, and maintain documentation of support activities in a school/office environment.

The role requires high school graduation and a valid driver’s license, with job-related experience preferred. Candidates should be able to work with users of varying technical backgrounds and manage multiple requests concurrently.

Qualifications

• High school diploma or equivalent required.
• Job-related experience in technology support preferred.
• Ability to diagnose and resolve hardware/software issues.

Responsibilities

• Respond to end-user requests for technology assistance and troubleshooting.
• Perform on-site repairs and system configuration for computers, software, and equipment.
• Use ticketing systems and diagnostic tools to track and resolve requests.
• Install software updates and backup processes for district computers.
• Maintain documentation and help desk records of support activities.
• Provide guidance and resources to district staff on technology tools and systems.

Skills

Diagnostics

Documentation

Clear communication

Education

High School Diploma or Equivalent

Driver's License

Tools

Ticketing Systems

Diagnostics tools

Job description

Sylvania is seeking an on-site Technology Support Specialist II to provide field-based support for district staff. You will diagnose and resolve hardware and software issues, guide users, and maintain documentation of support activities in a school/office environment.

The role requires high school graduation and a valid driver’s license, with job-related experience preferred. Candidates should be able to work with users of varying technical backgrounds and manage multiple requests concurrently.