School Technology Coordinator & IT Support Lead

Sylvania; Michigan; On-site; USD 37,440 - 45,760; Full time

Job summary

Sylvania is seeking a Technology Assistant to deliver comprehensive IT support for faculty, staff, students, parents, alumni, and guests. Responsibilities include troubleshooting hardware/software, managing IT assets, and resolving network issues within a school environment.

The role involves supporting the Director of Technology with applications like PowerSchool, Google Admin, and cloud infrastructure, plus leading projects and creating training materials.

Qualifications

• Experience performing technical repair and diagnosing hardware/software problems.
• Experience creating user guides and training materials; training experience a plus.
• Strong interpersonal and communication skills with students, staff and external agencies.
• Self-motivated, organized, with ability to manage multiple tasks and confidentiality.
• Experience working in a school setting preferred; FERPA/COPPA/SOPPA knowledge is a plus.
• Familiarity with Google Workspace and various admin tools used in education.

Responsibilities

• Support the Director of Technology in administration and maintenance of applications and infrastructure.
• Manage service desk tickets and prioritize critical issues.
• Provide classroom technology support in person, remotely, and by phone.
• Troubleshoot hardware/software, including AV equipment and video conferences.
• Deploy, install, and repair devices, OS, and applications for staff and classrooms.
• Assist with network and system issues across district locations.
• Lead technology projects as directed by the Director of Technology.
• Handle user account management and training material creation.
• Provide staff training on software use and device operation.
• Assist in integration and troubleshooting for door access, cameras, and telephony.
• Serve as backup to the Director of Technology; perform other duties as assigned.

Skills

Technical repair

Training materials

Strong communication

FERPA SOPPA knowledge

Google Workspace

Network troubleshooting

PowerSchool familiarity

Customer service mindset

Tools

Active Directory

Linewize

Google Admin

Camera Systems

Intercom System

Educlimber

Clever

PowerSchool

Cloud infrastructure basics

Job description

Sylvania is seeking a Technology Assistant to deliver comprehensive IT support for faculty, staff, students, parents, alumni, and guests. Responsibilities include troubleshooting hardware/software, managing IT assets, and resolving network issues within a school environment.

The role involves supporting the Director of Technology with applications like PowerSchool, Google Admin, and cloud infrastructure, plus leading projects and creating training materials.