On-Site IT Support Specialist

PHILADELPHIA SCHOOL DISTRICT; St. Louis (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

The School District of Philadelphia is seeking an on-site Technology Support Specialist to assist school and administrative offices with computer hardware and software, including Windows and macOS environments. You will respond to routine inquiries, repair issues, and coordinate with the central technology office.

The role requires A+ or Apple Service certification and at least three years in customer support dealing with networks, printers, and PCs.

Qualifications

• Education equivalent to completion of the twelfth grade.
• Three years of full-time experience in customer support for computing systems.
• A+ or Apple Service certification required.

Responsibilities

• Troubleshoots computer, server, printer, and network problems.
• Provides on-site technical support for Windows or Mac hardware and software.
• Maintains knowledge of central technology office procedures.
• Sets up LAN, email, and enterprise system accounts.
• Performs preventative maintenance and software patches.

Skills

Troubleshooting

Networking basics

Windows/macOS

Documentation

Customer support

Education

High school diploma or equivalent

Tools

A+ Certification

Apple Service Certification

Job description

The School District of Philadelphia is seeking an on-site Technology Support Specialist to assist school and administrative offices with computer hardware and software, including Windows and macOS environments. You will respond to routine inquiries, repair issues, and coordinate with the central technology office.

The role requires A+ or Apple Service certification and at least three years in customer support dealing with networks, printers, and PCs.