Desktop Support Technician — Field Services Growth Role

CTG; Nashville (TN); On-site; USD 40,500 - 49,500; Full time

Job summary

A technology service provider is seeking motivated and customer-focused Field Services Technicians in Nashville, TN. This full-time role offers an opportunity to support desktop and end-user device operations, requiring basic IT experience and a desire to grow in a dynamic environment. Key responsibilities include imaging desktops, troubleshooting hardware issues, and providing on-site support. Ideal candidates will have 1–2 years of relevant experience, strong interpersonal skills, and a commitment to customer service.

Qualifications

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.

Responsibilities

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Respond to help desk calls and provide on-site troubleshooting.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Assist with deployment of laptops and general end-user support.

Skills

Basic knowledge of desktop/laptop hardware, software, and operating systems

Familiarity with PC imaging and operational programs

Experience working within SLA frameworks and escalation protocols

Strong interpersonal and organizational skills

Basic understanding of workstation backups and restores

Solid communication skills across all organizational levels

Familiarity with Microsoft 365 troubleshooting

A+ Certification or equivalent technical certification

Job description

A technology service provider is seeking motivated and customer-focused Field Services Technicians in Nashville, TN. This full-time role offers an opportunity to support desktop and end-user device operations, requiring basic IT experience and a desire to grow in a dynamic environment. Key responsibilities include imaging desktops, troubleshooting hardware issues, and providing on-site support. Ideal candidates will have 1–2 years of relevant experience, strong interpersonal skills, and a commitment to customer service.