Unified IT Support Specialist - Mac, Windows & Mobile

netPolarity, Inc. (Saicon Consultants, Inc.); Nashville (TN); On-site; USD 38,572 - 48,216; Full time

Job summary

A technology consulting firm seeks a Technology Support Specialist I to provide technical support for laptops and mobile devices in Nashville, Tennessee. The ideal candidate will have a Bachelor's degree in Computer Science or related field and 1-3+ years' experience in IT support. Responsibilities include troubleshooting, customer service interactions, and documentation using service management tools. This contract position offers an hourly pay range of $28-$35.

Qualifications

• Bachelor's degree or equivalent work experience in related discipline.
• 1-3+ years of experience in IT product support.
• Experience with desktop tech support and hardware/software installations.

Responsibilities

• Provide on-site technical support for complex technology issues.
• Troubleshoot and maintain laptops and devices.
• Document inquiries and follow up for customer satisfaction.

Skills

Technical troubleshooting

Customer service

Windows OS knowledge

MacOS support

Root cause analysis

Networking troubleshooting

Education

Bachelor's Degree in Computer Science or related discipline

Tools

Service Now

Active Directory

Job description

A technology consulting firm seeks a Technology Support Specialist I to provide technical support for laptops and mobile devices in Nashville, Tennessee. The ideal candidate will have a Bachelor's degree in Computer Science or related field and 1-3+ years' experience in IT support. Responsibilities include troubleshooting, customer service interactions, and documentation using service management tools. This contract position offers an hourly pay range of $28-$35.