IT Support Technician — Windows, Mac & ServiceNow
Tata Consultancy Services
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Benefits offered by this job
Job summary
Tata Consultancy Services in Columbus, Ohio seeks an IT Support Specialist with hands-on experience in Windows and Mac environments. You will manage ServiceNow tickets, document IT assets, and deliver excellent customer service while troubleshooting hardware and software issues.
The role requires a Bachelor’s degree in computer science or related field and the ability to work independently in a dynamic environment. Salary ranges are competitive with comprehensive benefits.
Qualifications
- Proven experience with Windows OS and hardware; strong written and verbal communication.
- Experience patching Windows systems and handling Mac OS environments.
- Skilled with ServiceNow ticketing and IT documentation practices.
- Ability to work independently and troubleshoot hardware/software issues.
- Willingness to adapt to evolving support scopes and processes.
Responsibilities
- Provide customer-oriented IT support and clear communication with users.
- Install, configure, and troubleshoot Windows-based systems and non-Windows environments.
- Document assets, manage inventory, and maintain accurate records.
- Identify hardware and software solutions; troubleshoot issues; implement fixes.
- Interact with customers to resolve problems and ensure satisfaction.
Skills
Education
Tools
Job description
Tata Consultancy Services in Columbus, Ohio seeks an IT Support Specialist with hands-on experience in Windows and Mac environments. You will manage ServiceNow tickets, document IT assets, and deliver excellent customer service while troubleshooting hardware and software issues.
The role requires a Bachelor’s degree in computer science or related field and the ability to work independently in a dynamic environment. Salary ranges are competitive with comprehensive benefits.
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