Onsite IT Support Specialist – Service Desk & Devices

Software Technology, Inc.

Nashville (TN)

On-site

USD 42,000 - 56,000

Full time

4 days ago

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Job summary

Software Technology, Inc. in Nashville, TN is seeking an on-site Service Desk Personnel to support end users, manage device provisioning, and handle IT requests.

The role requires strong customer service skills, the ability to handle a call volume, and hands-on support for printers, AD, iOS devices, and video conferencing systems. You will deploy and support devices, troubleshoot network and application issues, manage tickets in ServiceNow, perform remote support via RDP/Teams/Webex, and assist

Qualifications

IT call center experience preferred.
People/customer service skills required.
Ability to handle call volume up to 30 calls per day.
Must be able to lift up to 50 pounds.

Responsibilities

Printer administration and troubleshooting, including print queues.
Active Directory management and OU navigation, password resets.
iOS management, deployment, and device setup.
Video conferencing support for WebEx, MS Teams, Cisco Presence.
Network troubleshooting including VPN, WiFi, LTE.
Application troubleshooting and permission issues.
Remote support via MSRA, RDP, Teams, Webex.
Hardware deployment and ServiceNow ticket management.

Skills

Customer service

Call center experience

Strong communication

End-user support

Tools

Active Directory

iOS management

Video conferencing tools

ServiceNow

Remote support (RDP)

Network troubleshooting

Printer administration

Job description

Software Technology, Inc. in Nashville, TN is seeking an on-site Service Desk Personnel to support end users, manage device provisioning, and handle IT requests.

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