IT Support Technician — Windows & Mac Expert

LifeStance Health; Town of Warwick (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The role provides end-user technical support, resolves incidents and requests, and ensures smooth operation of hardware, software, and network systems.

Strong problem-solving and communication skills are essential. The position offers a hands-on environment with opportunities to contribute to knowledge base articles and documentation.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS) and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and proactive problem-solving.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Zendesk, ManageEngine).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Windows 10/11

macOS

Microsoft 365

Active Directory

VPNs

Remote access tools

TeamViewer

RDP

Troubleshooting

Communication

Education

High School Diploma or equivalent

1–3 years in technical support/help desk

Tools

ServiceNow

Zendesk

ManageEngine

Jira

Microsoft 365 admin tools

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The role provides end-user technical support, resolves incidents and requests, and ensures smooth operation of hardware, software, and network systems.

Strong problem-solving and communication skills are essential. The position offers a hands-on environment with opportunities to contribute to knowledge base articles and documentation.