IT Support Technician — Help Desk & Onsite Support

Lifestance-Health; Tualatin (OR); On-site; USD 77,366,000 - 85,962,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to provide frontline technical support for end-users, manage hardware and software, and ensure reliable network and device operation. The role emphasizes strong communication and problem-solving in a fast-paced healthcare environment.

The position pays $27.00–$30.00 per hour plus a competitive bonus plan, with on-site work and opportunities to contribute to IT process improvements and knowledge base development.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in a technical support or help desk role.
• Solid understanding of Windows 10/11 and macOS.
• Experience with Microsoft 365, Active Directory, Exchange, VPNs, and remote access tools.
• Strong troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and macOS
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document incidents and solutions in the ticketing system (ServiceNow, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and escalate issues as needed
• Maintain inventory of IT assets and track assignments
• Support video conferencing tools and AV equipment
• Contribute to knowledge base articles and documentation

Skills

IT support

Windows/macOS

Microsoft 365

Active Directory

VPNs

Communication

Customer service

Education

High School Diploma

Tools

ServiceNow

Jira

Zendesk

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to provide frontline technical support for end-users, manage hardware and software, and ensure reliable network and device operation. The role emphasizes strong communication and problem-solving in a fast-paced healthcare environment.

The position pays $27.00–$30.00 per hour plus a competitive bonus plan, with on-site work and opportunities to contribute to IT process improvements and knowledge base development.