Healthcare IT Support Specialist

LifeStance Health; Warwick (RI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician for our Warwick, RI office. You’ll provide first- and second-level support, troubleshoot Windows and macOS, and maintain IT assets to keep our clinical and corporate systems running smoothly.

The ideal candidate has 1–3 years in help desk roles, strong communication, and experience with Active Directory, Microsoft 365, VPNs, and ticketing systems. This is a full-time role with competitive benefits.

Qualifications

• High School Diploma or equivalent; 1–3 years in technical support or help desk.
• Strong troubleshooting and communication skills are essential.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and ticketing systems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Document incidents and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding/offboarding tasks and asset lifecycle management.
• Monitor systems and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track allocations.
• Support video conferencing tools and AV equipment.
• Contribute to knowledge base and technical documentation.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Education

High School Diploma

Tools

Active Directory

Microsoft 365

VPNs

Remote access tools

ServiceNow

Jira

Zendesk

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician for our Warwick, RI office. You’ll provide first- and second-level support, troubleshoot Windows and macOS, and maintain IT assets to keep our clinical and corporate systems running smoothly.

The ideal candidate has 1–3 years in help desk roles, strong communication, and experience with Active Directory, Microsoft 365, VPNs, and ticketing systems. This is a full-time role with competitive benefits.