Field IT Support Specialist: End-User Help & Fixes

LifeStance Health; Tualatin (OR); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k match

Parental leave

PTO

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The successful candidate will provide technical support to end-users, resolve IT incidents and service requests, and ensure the smooth operation of hardware, software, and network systems.

This hands-on role requires strong problem-solving mindset and excellent communication skills, with experience across Windows and macOS, Microsoft 365, and Active Directory.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in technical support or help desk.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Strong troubleshooting, analytical, and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Customer service orientation with a proactive problem-solving approach.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in‑person
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and elevate issues as needed to senior IT staff or vendors
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

Skills

Troubleshooting

Customer service

Communication skills

Problem solving

Multi-tasking

Education

High School Diploma

Tools

Active Directory

Microsoft 365

VPNs

RDP

ServiceNow

Zendesk

Jira

Intune

SCCM

JAMF

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The successful candidate will provide technical support to end-users, resolve IT incidents and service requests, and ensure the smooth operation of hardware, software, and network systems.

This hands-on role requires strong problem-solving mindset and excellent communication skills, with experience across Windows and macOS, Microsoft 365, and Active Directory.