IT Support Technician — 401k Match + PTO

Lifestance-Health; Warwick (RI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in providing end-user support and maintaining hardware, software, and network systems. This hands-on role requires strong problem-solving and excellent communication skills.

Responsibilities include handling incidents via multiple channels, configuring devices, managing AD and Microsoft 365, and supporting video conferencing tools.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and elevate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Customer service

Communication

Troubleshooting

Windows 10/11

macOS

Microsoft 365

Networking basics

Active Directory

Exchange

VPNs

Remote access tools

Education

High School Diploma

Tools

ServiceNow

Zendesk

Jira

Intune

SCCM

JAMF

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in providing end-user support and maintaining hardware, software, and network systems. This hands-on role requires strong problem-solving and excellent communication skills.

Responsibilities include handling incidents via multiple channels, configuring devices, managing AD and Microsoft 365, and supporting video conferencing tools.