IT Support Technician – Windows & macOS Help Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Mequon (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an IT Support Technician to provide hands-on support for end users, troubleshoot incidents, and ensure smooth operation of hardware, software, and networks.

The role requires 1–3 years in technical support, solid knowledge of Windows/macOS, AD/Exchange, VPNs, and remote access tools, plus experience with ServiceNow/Jira/Zendesk. Full-time with comprehensive benefits and strong team collaboration.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Customer service

Communication

Time management

Windows/macOS knowledge

Active Directory

Microsoft 365

Networking basics

Documentation

Certifications (A+/Network+/MCP)

Education

High School Diploma or equivalent

Tools

ServiceNow

Zendesk

Jira

ManageEngine

Intune

SCCM

JAMF

RDP

TeamViewer

Job description

LifeStance Health is seeking an IT Support Technician to provide hands-on support for end users, troubleshoot incidents, and ensure smooth operation of hardware, software, and networks.

The role requires 1–3 years in technical support, solid knowledge of Windows/macOS, AD/Exchange, VPNs, and remote access tools, plus experience with ServiceNow/Jira/Zendesk. Full-time with comprehensive benefits and strong team collaboration.