IT Support Technician, User-Focused Helpdesk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Frankfort (KY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Kentucky. You will provide hands-on technical support for end-users, resolve incidents, and ensure smooth operation of hardware, software, and network systems.

The role requires strong troubleshooting, communication, and customer service skills, with experience in AD/Exchange, VPNs, and remote access tools. On-site work with competitive benefits is offered.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in a technical support or help desk role.
• Solid understanding of Windows and macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document incidents, requests, and solutions in the ticketing system.
• Assist with onboarding/offboarding tasks, including device setup and decommissioning.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track assignments.
• Support video conferencing tools and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Windows 10/11

macOS

Active Directory

Microsoft 365

Customer service

Communication

Problem-solving

IT support

Ticketing systems

Education

High School Diploma

Tools

ServiceNow

Zendesk

ManageEngine

Intune

SCCM

JAMF

TeamViewer

RDP

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Kentucky. You will provide hands-on technical support for end-users, resolve incidents, and ensure smooth operation of hardware, software, and network systems.

The role requires strong troubleshooting, communication, and customer service skills, with experience in AD/Exchange, VPNs, and remote access tools. On-site work with competitive benefits is offered.