Healthcare IT Support Technician — Windows, Mac, 1–3 yrs

LifeStance Health; Frankfort (KY); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide hands-on technical support to end-users, resolve incidents, and ensure reliable hardware, software, and network operations.

The role requires 1–3 years in a help desk, solid knowledge of Windows/macOS and Microsoft 365, and strong communication skills to assist staff across the organization.

Qualifications

• 1–3 years in a technical support or help desk role.
• Strong troubleshooting and analytical skills.
• Solid understanding of Windows and macOS, plus Microsoft 365.

Responsibilities

• Provide first- and second-level support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalation issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Windows/macOS support

Microsoft 365

Active Directory

Customer service

Communication

Tools

ServiceNow

Zendesk

Jira

ManageEngine

Intune

JAMF

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide hands-on technical support to end-users, resolve incidents, and ensure reliable hardware, software, and network operations.

The role requires 1–3 years in a help desk, solid knowledge of Windows/macOS and Microsoft 365, and strong communication skills to assist staff across the organization.