IT Support Technician (Tier 1–2) – Multi‑Site

Mach Industries Inc.; Huntington Beach (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

Retirement plan

Stock options

Paid time off

Professional development

Job summary

Mach Industries seeks a proactive IT Support Technician to be the first line of IT support for ~600 employees, handling Level 1/2 tickets, device provisioning, onboarding/offboarding, and desk-side support at HQ and remote sites. Strong emphasis on security and data handling of CUI/ITAR data.

The candidate should demonstrate solid troubleshooting skills, attention to detail, and knowledge of identity verification, device chain of custody, and best practices for sensitive information.

Qualifications

• 2+ years in IT support at a company of 200+ people.
• Experience with Windows and macOS troubleshooting, Microsoft 365, Okta, MDM enrollment, printers, and AV/conferencing.
• Familiarity with ITSM ticketing and clear ticket writing.
• Awareness of NIST SP 800-171 and ITAR obligations in support work.

Responsibilities

• Handle service desk queue in Jira Service Management; triage and resolve Tier 1 and 2 tickets to SLA.
• Provision and support Windows and macOS laptops, imaging, MDM enrollment, EDR checks, printers.
• Onboard/offboard employees; activate Okta, orientation, deprovisioning.
• Support Microsoft 365, Okta, conferencing and AV systems; maintain knowledge base.
• Provide desk-side support for sites without local IT personnel; assist new site openings.
• Maintain asset records, manage loaner pool and spare equipment; participate in on-call rotation.

Skills

IT support

Windows

macOS

Microsoft 365

Okta

Jira Service Management

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Jira Service Management

Okta

Intune

Jamf

MDM enrollment

Job description

Mach Industries seeks a proactive IT Support Technician to be the first line of IT support for ~600 employees, handling Level 1/2 tickets, device provisioning, onboarding/offboarding, and desk-side support at HQ and remote sites. Strong emphasis on security and data handling of CUI/ITAR data.

The candidate should demonstrate solid troubleshooting skills, attention to detail, and knowledge of identity verification, device chain of custody, and best practices for sensitive information.