IT Support Specialist (Tier 1) – Multi-Site & Onboarding

KURZ TRANSFER PRODUCTS; Huntersville (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k plan with match

Healthcare coverage

Vision and Dental coverage

HSA/FSA option

Life Insurance

Paid holidays and PTO

Referral Program

Safety PPE allowances

Employee Assistance Program

Climate-controlled facilities

Job summary

KURZ Transfer Products, a global leader in surface finishing and decorative technologies, seeks a proactive IT Support Specialist (Tier 1) to be the first point of contact for internal technical issues. The role covers triage, basic troubleshooting, ticket management, and onboarding/offboarding support in a multi-warehouse environment.

Ideal candidates will handle hardware, software, networking, and standard enterprise applications, while communicating clearly and maintaining security and policy

Qualifications

• Strong troubleshooting across hardware, software and basic network connectivity.
• Ability to triage, categorize, and escalate IT issues effectively.
• Experience with AD user management and SAP access administration.
• Solid networking fundamentals (IP, WiFi, VPN).
• Excellent communication and customer service oriented mindset.
• Ability to work independently and prioritize tasks.

Responsibilities

• Resolve common issues related to hardware, software, basic network connectivity, and standard enterprise applications.
• Manage incoming IT tickets, calls, chats, and emails; perform categorization, impact assessment, and upscale when appropriate.
• Install, configure, and maintain computers, peripherals, mobile devices, and approved software.
• Support account provisioning, hardware setup, software deployment, and access removal during employee lifecycle changes.
• Manage user access across systems and applications following role based access control guidelines; basic administration in AD and SAP.
• Ensure issues are resolved to user satisfaction and maintain strong communication throughout the support process.
• Work with Security, Engineering, and Operations to ensure systems remain compliant and aligned with company policies.
• Assist with endpoint management tasks using tools such as SCCM, Ivanti EPM, and DUO, focusing on device health and compliance.
• Contribute to IT documentation, SOPs, and internal knowledge base articles to improve self service and Tier 1 efficiency.
• Identify recurring issues, suggest process improvements, and stay adaptable to new and legacy technologies.

Skills

Troubleshooting

Ticket triage

Active Directory

SAP access administration

Networking fundamentals

Strong communication

Independent work

Documentation

Process improvement

Learning new technologies

Education

High school diploma

Associate degree or technical certifications

Tools

SCCM

Ivanti EPM

DUO

Active Directory

Job description

KURZ Transfer Products, a global leader in surface finishing and decorative technologies, seeks a proactive IT Support Specialist (Tier 1) to be the first point of contact for internal technical issues. The role covers triage, basic troubleshooting, ticket management, and onboarding/offboarding support in a multi-warehouse environment.

Ideal candidates will handle hardware, software, networking, and standard enterprise applications, while communicating clearly and maintaining security and policy