On-Site IT Support Specialist — Tier 2 Tech (Senior)

Castalia Systems; Joint Base Lewis-McChord (WA); Presencial; USD 115.000 - 120.000; Jornada completa

Descripción de la vacante

Castalia Systems is seeking a Journeyman IT Support Specialist to support our client onsite as the primary point of contact for end-user IT service requests within an Intelligence Network Enterprise. You will provide direct, on-site support for 700+ users, peripherals, and software across networks.

Responsibilities include Tier 1-2 troubleshooting, user account management, workstation support, and VTC scheduling to ensure productivity.

Formación

• HS diploma or GED with 9+ years’ experience, or an Associate’s degree with 7+ years, or a Bachelor’s with 3+ years.
• CompTIA Security+ and/or DoD 8570 IAT Level II certification.
• 3+ years in a user-facing IT operations environment as Help Desk technician.
• Experience supporting end users via in-person, email, or phone incl. ITSM tools.
• Experience with Windows OS hardware/software troubleshooting.
• Experience managing user accounts and access controls across systems.
• Strong attention to detail and multi-project tracking.

Responsabilidades

• Provide on-site support for 700+ users, peripherals, and software across networks.
• Triage Tier 1-2 issues, manage user accounts, and schedule VTC to maintain productivity.

Conocimientos

End-user support

ITSM tools

Active Directory

VTC scheduling

Customer service

Troubleshooting

Hardware support

Phone/email support

NIPR/SIPR/JWICS

Windows OS

Account management

Documentation

AD user management

Educación

HS diploma or GED

Associate’s degree

Bachelor’s degree

Herramientas

ITSM tools

VTC systems

Active Directory

Windows OS

Microsoft Office

SharePoint

VOIP phones

Printer/Scanner troubleshooting

Descripción del empleo

Castalia Systems is seeking a Journeyman IT Support Specialist to support our client onsite as the primary point of contact for end-user IT service requests within an Intelligence Network Enterprise. You will provide direct, on-site support for 700+ users, peripherals, and software across networks.

Responsibilities include Tier 1-2 troubleshooting, user account management, workstation support, and VTC scheduling to ensure productivity.