Senior IT Support Technician, Tier 1 & 2, End-User Focus

cb20, Inc; Town of Malone (NY); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

cb20, Inc. is seeking a Help Desk Technician to deliver Tier 1 and Tier 2 support to end users, remotely and on-site as needed, ensuring core duties are completed with functional equipment.

You will review, triage, and resolve tickets, explain features of technical products, assist with installation, configuration, upgrades, and provide professional customer service. Site travel may be required.

Qualifications

• Associates degree in Computer Science or equivalent combination of education and work experience.
• CompTIA A+ Certification is desired.
• 2-5 years of IT experience.
• Working time: Monday - Friday; 35+ hours/week.
• Lifting: Typically, no lifting more than 25 lbs.

Responsabilités

• Provide Tier 1 and Tier 2 IT support to end users.
• Triage and resolve user tickets and escalate when needed.
• Document end-user information in the ticketing system.
• Support laptops, workstations, desktops, iOS and Android devices.
• Configure and install software on end-user devices.
• Assist with system backups and documentation.
• Provide exemplary customer service.
• Site travel to client locations may be required.

Description du poste

cb20, Inc. is seeking a Help Desk Technician to deliver Tier 1 and Tier 2 support to end users, remotely and on-site as needed, ensuring core duties are completed with functional equipment.

You will review, triage, and resolve tickets, explain features of technical products, assist with installation, configuration, upgrades, and provide professional customer service. Site travel may be required.