IT Support Technician - Remote & Onsite Helpdesk

Baker Group; Ankeny (IA); On-site; USD 48,000 - 64,000; Full time

Job summary

Baker Group is seeking a Support Technician - IT to provide local and remote support for user systems and platforms in Ankeny, IA. The role includes deploying new equipment, addressing incidents, and maintaining documentation to improve support processes.

The ideal candidate has an associate degree or equivalent experience, with knowledge of Windows operating systems and Microsoft Office. This full-time position involves on-site work with some remote support and may require occasional lifts or

Qualifications

• Associates Degree in related subject, or equivalent relevant experience is required.
• Experience or knowledge in supporting Windows operating systems (Windows 7, 8.1).
• Experience with Microsoft Office; Autodesk applications a plus.

Responsibilities

• Provide local and remote technical support for workstations, laptops, OS, software, hardware, phones and mobile devices.
• Provision and install end-user PCs, laptops, tablets, and smartphones.
• Perform regular maintenance tasks, including software installation and upgrades.
• Respond to user questions, requests, and incidents.
• Document and report all service requests and outcomes using the internal ticketing system.
• Research, diagnose, and resolve issues, collaborating with IT staff for complex matters.
• Develop understanding of common issues, maintain documentation, identify trends, and improve support processes.
• Accurately record daily time and equipment usage.

Skills

Customer service

Problem solving

Attention to detail

Time management

Education

Associates Degree or equivalent experience

Job description

Baker Group is seeking a Support Technician - IT to provide local and remote support for user systems and platforms in Ankeny, IA. The role includes deploying new equipment, addressing incidents, and maintaining documentation to improve support processes.

The ideal candidate has an associate degree or equivalent experience, with knowledge of Windows operating systems and Microsoft Office. This full-time position involves on-site work with some remote support and may require occasional lifts or