IT Support Technician (Help Desk)

Access Systems, Inc.; United States; On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Full benefits package

401(k) matching

Continuous training opportunities

Onsite gym

Team events and trips

Job summary

A growing technology firm is seeking an IT Support Technician to provide essential support for IT systems and customer interactions. This role involves troubleshooting various IT environments, maintaining accurate documentation, and resolving technical issues. The ideal candidate has at least two years of experience, strong communication skills, and a proactive work ethic. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, alongside ongoing training and career advancement opportunities.

Qualifications

• Minimum of two years of related experience in IT support.
• Familiarity with various IT environments and troubleshooting.
• Strong work ethic with effective communication skills.

Responsibilities

• Monitor and resolve IT issues related to servers and workstations.
• Document support activities and track time on tasks.
• Prioritize IT support tickets based on established processes.

Skills

IT troubleshooting

Customer service communication

Documentation skills

Problem-solving

Job description

Access Systems, a dynamic and fast‑growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour.

Job Type: Full‑Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

What You’ll Be Doing as an IT Support Technician

• Gain a deep understanding of our tools and business processes, including onboarding and customer support.
• Prioritize IT support tickets defined by our processes and procedures.
• Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
• Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.

What We’re Looking For in an IT Support Technician

• Familiarity with support and troubleshooting of various IT environments.
• Minimum of two years of related experience.
• Effective verbal communication and exceptional customer service skills.
• Strong work ethic and ability to thrive in a fast‑paced learning environment to quickly acquire new skills.

Join Our Team and Enjoy

• Hands‑on custom‑tailored training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state‑of‑the‑art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!

At Access, we prioritize what matters most to your career: stability, a fast‑paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee‑centric culture, we genuinely care about our people and provide transparent leadership with a growth‑oriented vision, offering competitive salaries, comprehensive benefits, a matching 401(k) retirement savings plan, continuous training opportunities, and clear paths for career advancement.