Information Technology Support Technician

Baker Newman Noyes; Portland (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

20 days paid time off

Health, Dental, Vision Insurance

401(k) Plan with company match

Business-casual office environment

Job summary

A leading accounting firm in Portland, Maine is seeking an Information Technology Support Technician to provide entry-level technical support in a collaborative environment. The role involves troubleshooting hardware/software issues, managing user access, and contributing to a positive support experience. Ideal candidates should possess basic IT knowledge, strong communication skills, and be willing to learn and grow. Enjoy generous benefits including paid time off, health insurance, and a supportive workplace culture.

Qualifications

• Strong communication and customer service skills.
• Basic understanding of IT systems and office productivity tools.
• Ability to manage time and prioritize tasks effectively.

Responsibilities

• Provide prompt, courteous, and effective front-line support.
• Demonstrate empathy and professionalism in resolving user inquiries.
• Work closely with internal teams to address complex issues.

Skills

Communication skills

Customer service skills

Foundational IT knowledge

Problem-solving

Education

Entry-level; 0–2 years in technical support

Interest in IT support or systems administration

Tools

Ticketing systems

Remote desktop tools

Job description

Apply for the Information Technology Support Technician role at Baker Newman Noyes.

About the Position

If you're seeking an opportunity to launch your IT career in a collaborative and professional environment, Baker Newman Noyes offers the perfect starting point. We are looking for a proactive and service‑oriented IT Support Technician to join our team and help maintain the firm’s technology landscape. This entry‑level role is essential to ensuring smooth day‑to‑day operations by providing responsive front‑line support to internal users. From troubleshooting hardware and software issues to managing user access and escalating complex problems, the technician plays a key role in minimizing disruptions and supporting exceptional client service. Ideal candidates bring a foundational understanding of IT systems, strong communication skills, and a willingness to learn. Experience with accounting software, remote desktop tools, and ticketing systems is a plus. We offer hands‑on training and mentorship to support your growth and success within the organization.

Competencies and Position Requirements

• Client‑Focused Technical Support: Provides prompt, courteous, and effective front‑line support for hardware, software, and network issues. Demonstrates empathy and professionalism in resolving user inquiries via ticketing systems, email, and phone.
• Foundational IT Knowledge: Applies basic understanding of Windows OS, Microsoft 365, and networking principles to troubleshoot common technical issues. Supports user account setup, password resets, and access management.
• Collaborative Problem Solving: Works closely with internal teams and offshore support to elevate and resolve complex issues. Contributes to a culture of continuous improvement by documenting solutions and identifying recurring problems.
• Communication & Service Excellence: Delivers clear, user‑friendly guidance to non‑technical audiences. Maintains a helpful and approachable demeanor, ensuring a positive support experience.
• Process Documentation & Knowledge Sharing: Records support activities and contributes to internal knowledge base articles. Helps build resources that empower users and reduce repeat inquiries.
• Learning & Growth Mindset: Demonstrates a strong desire to learn and grow in a fast‑paced IT environment. Stays informed about emerging technologies and best practices in technical support.

Education and Experience

• Entry‑level; 0–2 years of experience in help desk or technical support (internships or school projects welcome)
• Basic understanding of IT systems and office productivity tools
• Strong communication and customer service skills
• Ability to manage time and prioritize tasks effectively
• Exposure to ticketing platforms and remote support tools preferred
• Interest in pursuing further education or certifications in IT support or systems administration
• Travel to other offices in the New England area required
• Working normal business hours Monday through Friday
• Supportive and collaborative culture

Benefits

• 20 days paid time off, 5 sick days, 11 paid holidays
• 6‑week paid parental leave
• Health, Dental, Pet, Vision, Disability and Life Insurances
• 401(k) Plan with company match
• Profit Sharing Plan
• Business‑casual office environment

Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology and Customer Service

Industries

Accounting