IT Support Technician (Entry-Level) – Onsite & Remote

Cec Companies; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cec Companies in Irving, TX is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users, both onsite and remote, ensuring efficient troubleshooting and resolution of desktop hardware and software issues.

The role supports a distributed user base and requires familiarity with Microsoft Office, Windows 10, and Citrix. 1–3 years of help desk experience is preferred, with an Associate’s degree in a related field.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of experience performing level one help desk support.
• Experience as part of a corporate help desk/team.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users.
• Grant access, change, and reset passwords.
• Be the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn internal business applications and provide 1st level PC/Network support to a distributed user base.
• Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.

Skills

Problem Solving/Analysis

Communication Proficiency

Time Management

Technical Capacity

Education

Associate’s degree in Computer Science, Engineering, or related field

Tools

Microsoft Office

Windows 10

Citrix

Networking fundamentals

Job description

Cec Companies in Irving, TX is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users, both onsite and remote, ensuring efficient troubleshooting and resolution of desktop hardware and software issues.

The role supports a distributed user base and requires familiarity with Microsoft Office, Windows 10, and Citrix. 1–3 years of help desk experience is preferred, with an Associate’s degree in a related field.