IT Support Technician - Desktop & Help Desk

Cec Companies; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CEC Companies in Irving, TX is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users. The role supports onsite and remote company users and helps troubleshoot, maintain, and resolve desktop hardware and software issues.

The ideal candidate has an associate degree or higher and 1–3 years of level-one help desk experience, with certifications such as A+, networking, or MCP, and a strong ability to learn internal business

Qualifications

• Associate’s degree preferred in Computer Science, Engineering or related field.
• 1–3 years of level-one help desk experience in a corporate setting.
• Basic certifications such as A+, MCP, or similar are desirable.

Responsibilities

• Provide telephone and desk side problem resolution support for corporate users.
• Grant access, change, and reset passwords.
• Troubleshoot desktop hardware and software issues, including printers.
• Log calls and maintain accurate records in the tracking system.

Skills

Customer service

Problem solving

Time management

Communication

Education

Associate's degree in CS/Engineering/related field

Tools

Citrix

Microsoft Office

Networking

Job description

CEC Companies in Irving, TX is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users. The role supports onsite and remote company users and helps troubleshoot, maintain, and resolve desktop hardware and software issues.

The ideal candidate has an associate degree or higher and 1–3 years of level-one help desk experience, with certifications such as A+, networking, or MCP, and a strong ability to learn internal business