IT Support Technician, Multiple Shifts

Jobtailor

Mississippi

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Jobtailor is seeking an IT Support professional to back up a factory startup and ongoing manufacturing IT needs. The role covers site IT bring-up, imaging computers, and resolving end-user and network issues across factory floors.

You will install and repair PCs, printers, scanners, and shared devices, while managing user accounts in Active Directory and supporting mobile device enrollment. Strong communication and a service-first mindset are essential.

Qualifications

High School diploma and 5-8 years of experience or equivalent combination of education and experience.
Active Directory experience.
Experience troubleshooting network issues, VLANs and VPNs.
Experience imaging new computer systems.
Experience with factory-floor shared devices including label printers and RF scanners.
Knowledge of Microsoft applications and utilities.
A+ certification desired.
Experience supporting manufacturing, warehouse IT preferred.
Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred.
Strong customer service and communication skills, verbal and written.

Responsibilities

Support site IT bring-up, early production ramp activities, and steady-state operations.
Load and verify software packages and image new computers.
Troubleshoot and resolve end-user, network, scanner, hardware, and peripheral issues.
Install, configure, image, and repair PCs, peripherals, printers, scanners, and shared devices.
Manage Service Desk queues, adhere to SLAs and KPIs, and provide remote or phone support.
Administer user accounts using Active Directory; support mobile device enrollment and configuration.
Maintain inventory, knowledge base, and configuration management data; support IT infrastructure during factory builds.

Skills

Active Directory

Network Troubleshooting

Factory-Floor Device Support

Imaging Computers

PC & Peripheral Config

Service Desk

A+ Certification

Microsoft Applications

Customer Service

Startup Deployments

Education

High School Diploma or equivalent

Tools

Service Desk Software

Configuration Management Database

RF Scanners

Label Printers

Microsoft Utilities

Job description

• Support a new factory startup and an existing factory facility
• Support site IT bring-up, early production ramp activities, and steady-state operations
• Load and verify software packages
• Troubleshoot and resolve end-user, network, scanner, hardware, and peripheral issues
• Install, configure, image, identify, and repair PCs, peripherals, workstations, printers, scanners, and shared devices
• Resolve site-level incident management requests and monitor Service Desk queues
• Populate Knowledge Database and Configuration Management Database
• Manage queues and adhere to SLAs and KPIs
• Provide phone-based or remote support for offsite users
• Purchase software and hardware via the PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and troubleshooting
• Maintain and support audio/visual equipment and standard IT applications
• Maintain computer-parts inventory and repair logs
• Provide training and technical assistance to users
• Support IT infrastructure and end-user readiness during factory build, commissioning, and production ramp
• Work in factory, warehouse, and construction-adjacent environments as systems and work areas come online
• Support extended hours or weekends during critical startup and production milestones
• Partner with IT leadership, facilities, manufacturing engineering, and external vendors
• Identify risks, recurring issues, and improvement opportunities during ramp
• Provide manager updates, conduct trend analysis, and drive continuous improvement
• Follow security, safety, health, and confidentiality policies

Requirements

High School diploma and 5-8 years of experience, or equivalent combination of education and experience
Active Directory experience
Experience troubleshooting network issues, VLAN's and VPNs
Experience imaging new computer systems
Experience with factory-floor shared devices, including label printers and RF scanners
Knowledge of Microsoft applications and utilities
A+ certification desired
Experience supporting manufacturing, factory floor, or warehouse IT preferred
Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
Strong customer service and communication skills, verbal and written
Service-oriented attitude with sense of urgency
Ability to work independently and prioritize based on business impact
Time management and analytical troubleshooting skills
Ability to understand basic network and system architecture
Willingness to provide on-call support and adapt to startup demands
Ability to sit or stand for extended periods
Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
Frequent walking between office and manufacturing floor areas

Core Competencies

Demonstrates expertise in IT support for factory environments, including troubleshooting, software installation, and user training. Proficient in managing IT infrastructure and ensuring operational readiness during critical production phases.

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