Facility Support – Desktop Technician

Jobtailor

Town of Florida (NY)

Hybrid

USD 60,000 - 80,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Jobtailor is seeking an experienced Desktop Technician to diagnose and resolve IT issues across manufacturing equipment, production software, and network systems. You will provide on-site and remote support for plant staff, including printers, barcode scanners, and other IT equipment.

The role requires strong customer service, clear communication, and collaboration with vendors to ensure continuous uptime in a fast-paced manufacturing environment.

Qualifications

At least 5 years of experience as a Desktop Technician or in a similar IT support role.
Proficiency in Windows and macOS operating systems.
Strong understanding of network fundamentals and Active Directory.

Responsibilities

Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
Offer on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment.
Collaborate with vendors and service providers for repairs and upgrades.
Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities.
Provide expert-level assistance with desktop hardware, software, and peripherals.
Troubleshoot and resolve operating system, application, and network connectivity issues.
Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
Address high-priority incidents promptly to minimize downtime.
Maintain accurate hardware and software inventory, service requests, and technical issue records.
Document troubleshooting procedures and resolutions.
Deliver customer service to end-users with patience, empathy, and professionalism.
Collaborate with manufacturing teams to address technical needs.

Skills

Desktop Support

Windows

macOS

Active Directory

Network Fundamentals

Remote Desktop Tools

Customer Service

Verbal Communication

Written Communication

Education

Information Technology degree preferred

Tools

Active Directory

Group Policy

Remote Desktop Tools

Printers

Barcode Scanners

Job description

Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems
Provide support for machinery interfaces, industrial automation systems, and other critical production technologies
Offer on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment
Collaborate with vendors and service providers for repairs and upgrades
Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities
Provide expert-level assistance with desktop hardware, software, and peripherals
Troubleshoot and resolve operating system, application, and network connectivity issues
Configure, set up, and deploy desktop computers, laptops, and other IT equipment
Address high-priority incidents promptly to minimize downtime
Maintain accurate hardware and software inventory, service requests, and technical issue records
Document troubleshooting procedures and resolutions
Deliver customer service to end-users with patience, empathy, and professionalism
Collaborate with manufacturing teams to address technical needs

Requirements

At least 5 years of experience as a Desktop Technician or in a similar IT support role
A degree in Information Technology or a related field is preferred but not required
Proficiency in Windows and macOS operating systems
Familiarity with Microsoft Office Suite
Strong understanding of network fundamentals
Experience with Active Directory, Group Policy, and remote desktop tools
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users
Demonstrated commitment to high-quality customer service and support
Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively
International applicants will not be accepted at this time

Core Competencies

Demonstrates expertise in diagnosing and resolving technical issues related to manufacturing equipment and IT support, with a strong focus on customer service and collaboration with technical teams. Proficient in managing desktop hardware, software, and network systems to ensure continuous operational uptime.

Highest-signal resume keywords